Right of Withdrawal Policy | Willow Tree Colouring Studio
Right of Withdrawal Policy | Physical Colouring Books
Right to Cancel
The right of withdrawal policy allows you to cancel your purchase within 14 days without providing any reason. This time frame starts once you or a designated third party takes physical possession of the goods. To exercise this right of cancellation, it is necessary to inform Willow Tree Colouring Studio at www.willowtreecolouringstudio.co.uk with a clear statement. You may use the provided withdrawal form on our site, although it is not mandatory.
For the right of cancellation to be valid, your communication must be sent before the 14-day cancellation period has expired. It is crucial for customers to be informed about this timeline to ensure their right of withdrawal policy is honored.
Effects of Cancellation
Upon cancelling this contract, all payments made will be refunded without delay, including delivery charges, except for any additional costs stemming from a delivery option chosen that is more expensive than the standard delivery option. Refund will occur within 14 days of us being informed of the cancellation decision, using the same payment method as the initial transaction unless otherwise agreed. There are no fees incurred for this reimbursement.
Reimbursement may be withheld until the goods are returned, or you have provided evidence of their return, whichever comes first. This is part of our commitment to a clear right of withdrawal policy.
Returning the Goods
Customers must send back the items or return them to us promptly, and no later than 14 days from your communication of cancellation. The deadline is met if the goods are dispatched within this timeframe. It is important to note that you will be responsible for the costs associated with returning the goods under the right of withdrawal policy.
Liability extends to any reduction in value of the items due to handling beyond what is necessary to ascertain the goods' nature, characteristics, and functionality.
Exceptions
The right of withdrawal does not apply to:
- Goods made to your specifications or personalized;
- Goods that are subject to rapid deterioration;
- Sealed items unsuitable for return due to hygiene or health reasons, which have been unsealed after delivery;
- Goods mixed inseparably with other items post-delivery;
- Sealed audio or video recordings or software that were unsealed after delivery.
This right of withdrawal policy adheres to EU Directive 2011/83/EU related to consumer rights.
Last updated: 08/10/2026